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Returns and Refund Policy for Voltron
Last updated: 1st October 2023
At Voltron Life, we value your satisfaction with our EV products and are committed to providing a transparent and fair returns and refund policy. Please take a moment to review the terms and conditions outlined below
1. Return Eligibility:
- We offer a return policy that spans for a duration of 7 days from the date of product delivery, enabling our customers to make direct returns if necessary.
- For a product to be eligible for return, it must be in pristine condition. This means that the product should have no visible scratches, paint blemishes, or any other damages that may have occurred during the unpacking or handling process.
- Customers are expected to ensure that any accumulated dust and dirt on the product's tires or base platforms are cleaned prior to initiating a return.
- It is important to note that if a returned product exhibits any physical damages or usage marks, the refund amount will be subject to relevant deductions based on the extent of the damage or wear and tear.
2. Refund Process:
- Refunds will be processed within 45 to 60 working days after the returned product is accepted at our facility.
3. Misuse of the Return Policy:
- We do not entertain the misuse of this return policy. If misuse is suspected, we reserve the right to deny refunds and returns.
4. Contact Information:
- For any concerns, queries, or to initiate a return, please contact us via email at connect@voltron.life.
5. Amendment of Terms:
- Voltron Life reserves the right to amend these terms at any time without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.
By making a purchase from Voltron, you agree to adhere to these return and refund policy terms. We are dedicated to providing quality EV products and ensuring a smooth and fair return process for our valued customers.