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Voltron EV Warranty Policy
Last updated: 1st November 2023
At Voltron EVs, we stand behind the quality and performance of our electric vehicles and are dedicated to providing you with the utmost peace of mind. Our comprehensive warranty policy outlines the terms and conditions of coverage to ensure your satisfaction. Please carefully review the details below:
1. Limited Warranty Coverage:
- Our electric vehicles come with the assurance of a comprehensive limited warranty, providing coverage for a range of essential components. This warranty offers peace of mind and underscores our commitment to the quality and reliability of our products.
a. Powertrain Warranty: This warranty covers the primary components that make up the electric drivetrain system, such as the motor, controllers and battery pack.
b. Vehicle Warranty: This warranty covers the overall vehicle and its various systems, including but not limited to the chassis, suspension, steering, and electrical components.
2. Warranty Duration:
- The duration of the warranty coverage may vary depending on the specific model and components. Please refer to your owner's manual or contact our customer service for exact warranty periods.
3. Warranty Terms:
- The warranty covers manufacturing defects and workmanship under normal use and service conditions.
- The warranty does not cover damage caused by accidents, misuse, neglect, improper maintenance, modifications, or alterations not authorised by Voltron EVs.
4. Warranty Claims:
- To initiate a warranty claim, contact our customer service department at connect@voltron.life or visit one of our authorised service centres.
- Provide the proof of purchase along with the vehicle's serial number for the purpose of verification. This step ensures accurate and efficient processing of your request.
5. Warranty Services:
- In the event that a covered component is identified as defective, we, at our discretion, commit to either repairing or replacing it. This ensures that your electric vehicle is maintained at the highest standards of performance and reliability.
- Warranty services will be performed by authorized Voltron EV service technicians or authorized service centers.
6. Exclusions:
- This warranty does not cover routine maintenance services, wear and tear items (e.g., tires, brake pads), and non-factory accessories or modifications.
7. Transferability:
- Our warranty coverage is typically transferable to subsequent owners, providing they follow proper transfer procedures. Contact customer service for details.
8. Limitations:
- In no event shall Voltron EVs be liable for any indirect, consequential, or incidental damages arising from warranty claims.
9. Amendment of Terms:
- Voltron EVs retains the right to adjust these warranty terms at any time, without prior notice. This approach enables ongoing enhancements to our offerings while ensuring top-tier service and quality standards.
Our commitment is to deliver reliable, high-quality electric vehicles, and we are confident that this warranty policy reflects our dedication to your satisfaction and peace of mind. Please note that specific warranty terms and conditions may vary by model and region. Refer to your owner's manual and contact our customer service for detailed information regarding your particular Voltron EV warranty.